Last updated: 4/11/2025
You must be a current customer of Mountain Generator Service. Account creation requires using the primary email address we have on file.
You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately of any unauthorized use of your account.
The Portal is provided solely for accessing your generator service records, invoices, and related information. Any misuse may result in access termination.
Your information is handled according to our Privacy Policy. We do not sell or share your personal data without consent, except as required by law.
We strive for accuracy but are not liable for errors in billing or service records. Report discrepancies by calling (828) 475-8900.
We are not liable for damages from Portal use, data loss, or outages. Use the Portal at your own risk.
We apply reasonable safeguards to protect your data, but no system is 100% secure.
We reserve the right to change these terms at any time. Updates will be posted here with the new date.
For questions, contact us at [email protected] or call (828) 475-8900.
From time to time, Mountain Generator Service may provide basic maintenance recommendations and tips on how to operate your generator during extended power outages. This information is intended for general guidance only.
Customers are responsible for following the manufacturer’s official recommendations and safety instructions. Mountain Generator Service assumes no liability for damages or performance issues that may result from following or failing to follow these tips. Always contact us or the manufacturer if you are uncertain about maintenance procedures or require professional service.